Challenges
Challenges: Overview
- Deepwater
  
  Gulf of Mexico
  
  We work with you to minimize economic and HS&E risk associated with well construction while maximizing production and ROI.
  
  Brazil
  
  As your cost of doing business continues to increase, we’re making significant infrastructure investments that are enabling us to work closer with your teams.
  
  Africa
  
  Our technology and local expertise—supported by a global knowledge base of lessons learned—maximize your deepwater performance.
  
  Asia Pacific
  
  Superior reservoir capabilities enable us to offer total asset solutions.
  
  North Sea
  
  Drilling 30,000 ft in the harshest weather and geological conditions isn’t easy and neither is developing the technology so you can do that. That’s when we’re at our best.
  - Baker Hughes Integrated Operations
    
    Discover how to improve project economics and HSE performance with Integrated Operations.
  - Electrical Submersible Pumping Systems
    
    Our electrical submersible pumping (ESP) systems solutions will optimize your production and the associated investments required to deliver increased value from your reservoir.
  - Hydraulic Flow Control Devices
    
    Intelligent hydraulic sleeves and valves help you better understand and control the flow in your reservoir, yielding accelerated production and lower lifecycle costs.
- Unconventional Hydrocarbons
  
  Heavy Oil
  
  Maximize heavy oil asset value through the project life cycle with a fully integrated selection of tools and services.
  
  Shale Gas and Oil
  
  There is more to achieving an economic shale play than just finding the sweet spot and unlocking it. We apply technology, reservoir insight, and experience to generate greater ROI.
  
  Tight Gas
  
  We have a fully integrated range of tools and services to speed development of and maximize the return on your tight gas assets throughout the life cycle.
  
  Coalbed Methane
  
  We’ve been an integral part of coalbed methane (CBM) development from the early days of this work in the Rocky Mountains.
  - Reservoir Development Services
    
    Baker Hughes Reservoir Development Services (RDS) offers impartial advice that effectively supports you throughout the E&P life cycle for maximized asset value.
  - Sand Control Pumping, Tools, and Services
    
    Our field-proven sand control solutions reduce the serious economic and safety risks of sand production.
  - Intelligent Well Systems
    
    Intelligent well systems remotely monitor and control oil and gas production or water and gas injection. They let you change the flow from/to individual zones without intervention.
- Carbon Capture and Storage (CCS)
  
  Reservoir Assessment
  
  Our geomechanical models enable fluid flow prediction along faults and fractures with long-term evaluation of the fault/cap rock sealing ability.
  
  CO2 Monitoring
  
  We have comprehensive CO2 monitoring technologies and the expertise to solve your carbon storage challenges.
  
  CO2 Capture and Transport
  
  We can improve amine capture unit performance by controlling corrosion, fouling, and foaming.
  - Fractured Reservoir Analysis
    
    Knowing the orientation of permeable fractures lets you optimize well trajectories to intersect the maximum number of permeable fractures.
  - Sensors, Visualization, and Optimization
    
    Our downhole sensors and variable speed drives, combined with our monitoring services, give you greater control over your artificial lift system.
  - Drilling Services
    
    We’ll work with your team to deliver the wellbore to the sweet spot for decreased investment risk and maximized production.
- Geothermal Energy
  
  Geothermal Energy R&D
  
  We’re participating in multimillion-dollar-funded geothermal R&D with governments and universities in Europe and North America.
  - Tricone Roller Cone Drill Bits
    
    Hughes Christensen Tricone™ three-cone bit maximizes performance in a defined application. Products include TCI bits and steel tooth bits for the toughest drilling applications.
  - Logging While Drilling
    
    Baker Hughes' LWD systems offer superior formation evaluation data to maximize reservoir value while drilling.
- Transportation and Storage
  
  Underground Gas Storage (UGS)
  
  Our product and service portfolio can manage most technology requirements for UGS applications. We offer superior wellbore construction services.
  
  Pipeline Services
  
  Our pipeline services improve product-to-market capabilities, including pipeline integrity.
  - Wellbore Construction
    
    Our wellbore construction solutions reduce capital expense and minimize risk with liner hangers, multilaterals, solid expandable monobores, and wellbore isolation systems.
  - Drilling Services
    
    We’ll work with your team to deliver the wellbore to the sweet spot for decreased investment risk and maximized production.
  - Electrical Submersible Pumping Systems
    
    Our electrical submersible pumping (ESP) systems solutions will optimize your production and the associated investments required to deliver increased value from your reservoir.
- Sand Control
  
  Reservoir Expertise and Evaluation Services
  
  Every sand control project must begin with proper reservoir understanding to maximize production. Working with you, we identify the most effective sand control methods.
  
  Reservoir Connectivity
  
  Let us collaborate with you to determine the optimal completion system that connects the wellbore to the pay zone.
  
  Reservoir Enhancement
  
  We offer maximum sand exclusion while delaying gas or water coning for enhanced reservoir recovery.
  
  Reservoir Conductivity
  
  Whether your pay zone requires perforating fracturing, stimulation, fluids, artificial lift systems, or gravel packing, we’ll work with you to maximize hydrocarbon conductivity.
  - Subsurface Integrity and Evaluation
    
    Our experts maximize ultimate recovery with comprehensive reservoir knowledge.
  - Tubing-Conveyed Perforating
    
    Improve reservoir connectivity to maximize production. Future stimulation treatments are more effective at reduced cost.
  - GeoFORM Conformable Sand Management System
    
    Mitigate workover risk by reducing plugging or sand control loss with the economic alternative to traditional gravel packing.
- High Pressure/High Temperature
  
  HP/HT Deep Gas
  
  Our experts minimize your cost exposure to intense HP/HT environments to maximize deep gas production efficiently. Find and produce deep gas assets quicker and safer.
  
  HP/HT Oil Sands
  
  Increase bitumen recovery in producing wells with the Centrilift CENtigrade™ extreme and ultra-temperature ESP system. There’s an equivalent reduction in the steam-oil ratio.
  
  HP/HT Geothermal
  
  Our geothermal technology can save you millions of dollars by improving efficiency with reduced development cost. Ensure reliable performance for your renewable energy project.
  - Navi-Drill Motors
    
    Our Navi-Drill™ motors are ideal for your directional, horizontal, and straight-hole performance drilling.
  - Subsurface Safety Systems
    
    Our self-equalizing, surface-controlled subsurface safety valves reduce risk and increase profit compared with completions using nonequalizing valves.
  - Borehole Seismic Services
    
    Our borehole seismic services offer application design, data processing, and interpretation for detailed reservoir description that improves production and field development.
- Hydrocarbon Processing
  
  Hydrocarbon Processing
  
  Baker Hughes provides innovative chemical programs and services that help you solve a wide range of processing, water management and finished product quality challenges in the petroleum refining and petrochemical industries. We’re a leading supplier of crude oil, refinery intermediate and finished fuel additives, and services which are used to increase the market value of these products. Our heavy fuel oil additive programs and services help you improve power generation plant performance and equipment life, while reducing your maintenance costs.
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  - Petrochemical Manufacturing
    
    We develop and implement innovative chemical program and service solutions that increase petrochemical plant profitability.
  - Power Generation
    
    Our fuel additives enable severe fuels in power generation, preventing plant failures, reducing maintenance cost, and maintaining plant efficiency.
  - Cooling Water Treatment
    
    Maintain production and profit objectives by maximizing heat-exchange performance with our effective cooling water treatment programs.
- Shale Oil Processing
  
  Shale Oil Processing
  
  Shale oil has rapidly become a favorite crude feed for US refiners. Yet variations in shale oil composition from basin to basin ― and even within basins —plus many common characteristics of shale oil, can lead to significant disruptions across the refining supply chain that can cause a range of financial and production issues. The Bakken field produces both tight and shale oil. Similarly, oil produced from the Utica shale play in the Appalachian Basin differs from what is produced from the Eagle Ford or Cline fields in south and west Texas. And, there are variations in API gravity, hydrogen sulfide (H₂S) and solids content, crude quality, and other shale oil characteristics within each of those fields. Among issues that can challenge shale oil processing are the following. Pipeline blockage caused by a ...
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  - Cold-Flow Additives
    
    TOLAD additives enhance the low-temperature handling properties of biofuels, petroleum fuels, residual oils, and crude oils.
  - SULFIX H2S Scavengers
    
    Our SULFIX™ H2S scavengers and services reduce the levels of hydrogen sulfide in crude oil, intermediates, and refined products for safer operations.
  - PREPARED TO RESPOND (P2R) Services
    
    Our PREPARED TO RESPOND™ services maximize profit by meeting fuel and crude oil specifications, increasing their value and marketability.
- Oilfield Water Management
  
  Oilfield Water Management Science
  
  We apply our understanding of oilfield water chemistry to develop water management solutions that protect well integrity and productivity, the environment, and your investment.
  
  Oilfield Water Management Economics
  
  Integrated lifecycle water management services control the volume and cost of produced water while extending the life of producing assets.
  
  Oilfield Water Management Solutions
  
  We follow an integrated lifecycle water management approach to diagnose excess water production issues, and design and deploy effective, economical solutions.
  
  Oilfield Water Shutoff
  
  Ensure water conformance. Our customized approach includes water inflow detection, mechanical shutoff tools, permanent cement retainers, and chemical remediation.
  
  Oilfield Chemical Water Conformance Services
  
  Our superior application of gel technology penetrates into the formation and preferentially blocks high-flow water pathways to improve production from the less-swept portions.
  - Well Intervention
    
    These field-proven solutions reduce cost and increase production.
  - H2S and Sulfide Control Solutions
    
    Our H2S and sulfide control solutions are tailored to fit an operator’s needs and effectively manage sulfide-related risk.
  - Pressure Pumping
    
    Our pressure pumping services increases access to proven reserves, improving asset value and ROI. We’re the pressure pumping experts with the reliable resources and guidance.
- Well Plug and Abandonment
  
  P&A Project Management and Engineering
  
  Experienced project managers and engineers work closely with customers and third-party personnel to ensure flawless execution of well abandonment operations.
  
  Well Integrity Evaluation
  
  Baker Hughes can confirm casing and cement integrity from the surface to the reservoir to ensure that a permanent, high-quality cement seal is in place prior to well abandonment.
  
  P&A Completion Removal and Well Preparation
  
  Baker Hughes plug and abandonment services include industry-leading wellbore intervention technologies and highly skilled experts in the field of pipe cutting, milling, and fishing
  
  Plug and Abandonment Barrier Installation
  
  Baker Hughes can help design, install, and confirm the placement of mechanical and cement barriers prior to abandonment, providing critical isolation efficiently and reliably.
  
  Conductor / Wellhead Removal
  
  Tubing, conductors, and subsea wellheads can be removed safely and efficiently by Baker Hughes tubular services experts working with a wide variety of equipment and services.
  - Cementing Services
    
    Optimized cement systems and automated mixing equipment enable safer slurries that match well conditions with minimized rig time. Ensure well integrity and proper zonal isolation.
  - Well Intervention
    
    These field-proven solutions reduce cost and increase production.
  - Tubular Services
    
    Unsurpassed reliability and the industry’s best value, including casing and tubing running, hammer services, and completion assembly services.
Products & Services
Products and Services: Overview Find a product A-Z
- Reservoir Development Services
  
  Subsurface Integrity and Evaluation
  
  Our experts maximize ultimate recovery with comprehensive reservoir knowledge.
  
  Gaffney, Cline & Associates
  
  Broad-based technical, commercial, and strategic advisory services to the oil and gas sector that also supports Baker Hughes operations with reservoir-focused solutions.
  
  Reservoir Software
  
  Manage the most complex reservoir modeling, geomechanics, and hydraulic fracturing simulation tasks. Now, you can improve project performance with optimally integrated workflows.
  - Wellbore Imaging
    
    We perform specialized wellbore imaging analysis, such as fracture and fault orientation, sedimentary dip, and reservoir thicknesses to improve production.
  - JewelSuite Geologic Modeling Software
    
    Build accurate 3D models, regardless of the reservoir’s structural complexity. Regional and local structures are captured without need to compromise. Easy, fast, accurate.
  - Hydraulic Fracturing
    
    Receive real-time 3D fracture geometry, including data on acid fracturing, wellbore heat transfer, proppant transport, and perforation erosion.
- Drilling
  
  Drill Bits
  
  We continuously search for new ways to help you drill deeper and faster. Our R&D commitment to your drill bit success includes a full-scale research rig and downhole simulator.
  
  Drilling Services
  
  We’ll work with your team to deliver the wellbore to the sweet spot for decreased investment risk and maximized production.
  
  Drilling and Completion Fluids
  
  We’re your full service drilling fluids partner. We can help you cut rig time, reduce cost, protect your reservoir and maintain complete environment compliance.
  - NEXT-DRILL Drilling Fluid System
    
    Rely on higher ROPs, lower torque and drag, and excellent wellbore stability with rock-strength integrity. Minimize lost circulation, ballooning/breathing, and NPT.
  - Vanguard Tricone Roller Cone Drill Bits
    
    Hughes Christensen Vanguard Tricone™ drill bit platform lowers your cost-per-foot with decreased NPT in high-cost intervals. Drill faster with longer bit life.
  - Surface Logging Services
    
    We acquire and monitor real-time geological drilling data generated during well construction to optimize wellbore construction and enhance safety.
- Baker Hughes Integrated Operations
  
  Integrated Services
  
  Our single point of contact for well construction, well intervention, and production optimization enhances well execution to boost operational efficiency and maximize production.
  
  IO Field Development
  
  From the reservoir to the refinery, we identify the proper technologies and applications to improve field development and execution over the life of your well.
  
  Multiservices
  
  Our flexible, multiservice approach delivers the right products and services for project coordination, management of in-house and third-party services, and material procurement.
  
  Contact Integrated Operations
  
  Regional Integrated Operations contacts are available to help.
  - Drill Bits
    
    We continuously search for new ways to help you drill deeper and faster. Our R&D commitment to your drill bit success includes a full-scale research rig and downhole simulator.
  - Shale Gas and Oil
    
    There is more to achieving an economic shale play than just finding the sweet spot and unlocking it. We apply technology, reservoir insight, and experience to generate greater ROI.
- Evaluation
  
  Openhole Wireline Systems
  
  Our technology, analysis techniques, and geoscience capabilities enable you to enhance reservoir value.
  
  Cased Hole Wireline Systems
  
  Our cased-hole wireline systems offer fit-for-purpose technology that solves your operational and evaluation needs.
  
  Wireline Conveyance
  
  Ensure a safer, more efficient approach for the deployment of downhole instruments. Our total system approach overcomes your application-specific challenges.
  
  Borehole Seismic Services
  
  Our borehole seismic services offer application design, data processing, and interpretation for detailed reservoir description that improves production and field development.
  
  Coring Services
  
  We bring quality core to the surface efficiently.
  - Perforating Charges
    
    Our perforating charges are engineered for specific completion requirements. They come in a wide range of gun sizes, shot density, shot-phasing options and temperature ratings.
  - In-Situ Fluids eXplorer (IFX) Service
    
    This superior service reduces the risk of compromised PVT data that can occur during the retrieval, transportation, and transfer process before laboratory analysis.
  - TesTrak Formation Pressure Testing
    
    Evaluate real-time formation-pressure and mobility information with our formation-pressure testing service.
- Completions
  
  Well Completions
  
  Industry-standard sealing and anchoring technologies, meticulous planning, and a no-nonsense approach to risk avoidance will maximize production, cut costs, and extend well life.
  
  Wellbore Construction
  
  Our wellbore construction solutions reduce capital expense and minimize risk with liner hangers, multilaterals, solid expandable monobores, and wellbore isolation systems.
  
  Well Intervention
  
  These field-proven solutions reduce cost and increase production.
  - Sand Control Pumping, Tools, and Services
    
    Our field-proven sand control solutions reduce the serious economic and safety risks of sand production.
  - Packer Milling Retrieving
    
    One-trip packer milling and retrieving tools reduce rig time.
  - Mechanical Liner Hangers
    
    For hanging liner in existing casing, our liner hangers are available in load capacities to fit any application. Mechanical or hydraulic actuation is available.
- Production
  
  Artificial Lift
  
  Our ESPs and PCPs are the best performing and most reliable artificial lift solutions for a wide range of oilfield and industrial applications.
  
  Intelligent Production Systems
  
  Our intelligent production systems give you the insight and control you need to make confident decisions to increase ultimate recovery and reduce total cost of ownership.
  
  Fluid Additives
  
  Our fluid additives solve numerous problems in a wide range of applications in the hydrocarbon production and processing industries, particularly in drilling and well stimulation.
  
  Upstream Chemicals
  
  Our comprehensive line of oilfield chemicals and chemical services help you keep your production flowing safer and cost-effectively.
  - Well Monitoring Services
    
    Our reliable, permanently installed electronic and fiber-optic systems improve production management and optimize reservoir performance.
  - Fluid Additives
    
    Our fluid additives solve numerous problems in a wide range of applications in the hydrocarbon production and processing industries, particularly in drilling and well stimulation.
  - Chemical Automation Services
    
    Our services maximize production and increase process efficiency without human interaction. Lower cost, increase staff efficiency, and reduce HSE exposure.
- Pressure Pumping
  
  Hydraulic Fracturing
  
  We look at every fracturing job from several directions, combining proppants, fluids, and pumping technology with a formal workflow and better knowledge management systems.
  
  Cementing Services
  
  Optimized cement systems and automated mixing equipment enable safer slurries that match well conditions with minimized rig time. Ensure well integrity and proper zonal isolation.
  
  Coiled Tubing Services
  
  Our CT deployment teams help you achieve significant operational and economic performance advantages.
  
  Acidizing Services
  
  We have a variety of acid systems, delivery processes, and expertise to suit your well’s technical and economic requirements, all to increase productivity.
  
  Offshore Stimulation Services
  
  Lower nonproductive time, rig time, and risk with efficient, innovative, and reliable offshore stimulation equipment, customized products and services, and expertise.
  - Sorb Solid Inhibitors
    
    Inhibit scale, paraffin, asphaltenes, and salt; counteract bacteria and corrosion. Prevent downhole deposition and tubular damage, increasing production with less NPT.
  - Acidizing Services
    
    We have a variety of acid systems, delivery processes, and expertise to suit your well’s technical and economic requirements, all to increase productivity.
- Tubular Services
  
  Casing and Tubing Running Services
  
  When you need expert handling of exotic chrome tubulars, for any job from the simplest to the most challenging, we have the answer that minimizes rig time.
  
  Completion Assembly Services
  
  Reduce completion failure risk. Our expertise and technical skills satisfy the most demanding torquing, testing, and inspection of OCTGs and completion subassembly work.
  
  Hammer Services
  
  This is the efficient solution without energy loss for any large-diameter tubular driving job, such as conductor driving, caisson installation, and pile driving.
  
  Rigless Intervention System
  
  Reduce cost by eliminating the need for a rig. When performing conductor preinstalls, you can save as much as 20 days of rig time on a 12-slot platform.
  - Gravel and Frac Pack Systems
    
    High-performance cased- and openhole completions for frac-pack sand-control applications handle extreme fluid velocities and high proppant volumes and maintain openhole stability.
  - Deepwater
    
    When you’re spending $350 per minute on a $500,000-per-day deepwater rig, you can be confident our global expertise enables you to work safer with minimized NPT.
- Process and Pipeline Services
  
  Process Services
  
  We offer you engineered solutions for precommissioning, commissioning, and maintenance shutdowns with specialized services for the process industries.
  
  Pipeline Services
  
  Increase pipeline safety with inspection services, testing, cleaning, and drying. We engineer our services to suit your specific project for a more cost-effective solution.
  - Enhanced Oil Recovery
    
    Maximize ROI without CAPEX commitment. Our temporary equipment packages allow you to determine if reservoir flooding responds as predicted before building a permanent facility.
  - Pipeline Inspection Services
    
    Manage your pipeline integrity threats with our 25 years of experience and superior technology. Our in-line inspection (ILI) tools meet your integrity program objectives.
  - Deepwater Pipeline Solutions
    
    Reduce vessel time and cost by performing flooding and hydrotesting operations on the seabed. With all equipment on the seabed, deck space requirements are kept to a minimum.
- Downstream Chemicals
  
  Refining
  
  Our Downstream Chemicals group’s chemical programs and services manage processing, water management, and finished product-quality challenges in petroleum refining.
  
  Fuel Terminal Additives
  
  Our fuel terminal additives increase profitability by enhancing market value of fuels and crude oils. Our fuel additive specialists offer superior service and logistical support.
  
  Fuel Additive Technology
  
  Our fuel additive technology maximizes profitability by increasing fuel marketability and value. Rely on our expertise in refineries, fuel terminals, pipelines.
  
  Industrial Water Treatment
  
  We increase your profitability by reducing operating cost through effective influent, cooling, boiler, and wastewater system treatment.
  
  Petrochemical Manufacturing
  
  We develop and implement innovative chemical program and service solutions that increase petrochemical plant profitability.
  - SULFIX H2S Scavengers
    
    Our SULFIX™ H2S scavengers and services reduce the levels of hydrogen sulfide in crude oil, intermediates, and refined products for safer operations.
  - Utility Boiler and Fired Heaters
    
    Ensure fired heaters and utility boilers can use heavy fuel oil (HFO) without the problems of corrosion or slag-and-ash buildup.
  - Waste Water Treatment
    
    Optimize your wastewater treatment plant’s efficiency and treat process effluent to derail potential upsets before they reach the plant.
- Specialty Chemicals
  
  Agriculture
  
  Our agricultural crop protection chemicals increase irrigation efficiency by controlling submersed aquatic weeds and algae in flowing and impounded irrigation systems.
  
  Specialty Polymers
  
  Our specialty polymers deliver solutions to five key markets: plastics, imaging and coatings, personal care, adhesives, and candles.
  - Agriculture
    
    Our agricultural crop protection chemicals increase irrigation efficiency by controlling submersed aquatic weeds and algae in flowing and impounded irrigation systems.
- TotalDepth Education Services
  
  TotalDepth Class Schedule
  
  Classes are taught by instructors with industry experience and are offered throughout the world. We add new classes frequently.
  
  TotalDepth Course Catalog
  
  Our TotalDepth™ services catalog includes courses in diverse technical disciplines, keeping pace with the industry’s technology advancements.
  - Technology Centers
    
    Our global network of research, development, and testing facilities cooperate with local clients to create advances in every aspect of oilfield technology.
  - Education Centers
    
    Onsite training rigs, test wells, and well-equipped classrooms staffed by subject-matter experts provide training and continuing education for new and experienced employees.
Our Company
Our Company: Overview
- About Baker Hughes
  
  Corporate Profile
  
  Baker Hughes Incorporated (NYSE: BHI) provides reliable, practical solutions when and where our customers need them to lower costs, reduce risk and improve productivity.
  
  Core Values
  
  The Baker Hughes Core Values and Keys to Success are the basis for establishing a common culture for Baker Hughes.
  
  Keys to Success
  
  Our Keys to Success are four priorities that should guide decision-making in Baker Hughes: Engage People, Deliver Value, Be Cost Efficient, Resource Effectively.
  
  Community Involvement
  
  Our Community Impact Team identifies charitable organizations and coordinates events for them in the greater Houston area.
  
  History
  
  For over a century, innovation has been part of our DNA. Baker Hughes was formed with the merger of Baker International and Hughes Tool Company - both founded over 100 years ago.
  - Technology Fellows
    
    The Baker Hughes technology fellows are an elite group of scientists and engineers chosen for their technical contributions to the company.
  - Connexus Magazine
    
    Connexus emphasizes oil and gas industry and customer achievements while highlighting the contributions of Baker Hughes technology and people. Published semiannually, each issue ...
  - History
    
    For over a century, innovation has been part of our DNA. Baker Hughes was formed with the merger of Baker International and Hughes Tool Company - both founded over 100 years ago.
- Corporate Social Responsibility
  
  Message from the CEO
  
  As a global company and an oilfield service industry leader, Baker Hughes strives to operate in a sustainable manner.
  
  Message from the VP, HSE&S
  
  This comprehensive report detailing our corporate social responsibility programs, demonstrates that sustainability activities are a large part of our daily business.
  
  Corporate Social Responsibility Recognition
  
  Baker Hughes continues to be recognized as an industry leader and responsible corporate citizen with accolades for outstanding performance in corporate social responsibility.
  
  Sustainable Technology
  
  One of our objectives is to help customers develop energy reserves in an environmentally responsible manner.
  
  Compliance and Ethics
  
  Baker Hughes strongly believes that our operations must meet the highest standards of ethical behavior and legal compliance.
  - Responsible Drilling
    
    Learn about our coiled tubing, extended reach and multi-lateral drilling techniques that minimize impacts on the environment.
  - Community Engagement
    
    Through collaboration with community stakeholders, we identify opportunities to make a valuable difference in the lives of local citizens.
  - Corporate Social Responsibility Recognition
    
    Baker Hughes continues to be recognized as an industry leader and responsible corporate citizen with accolades for outstanding performance in corporate social responsibility.
- Health, Safety, Environment, and Security
  
  Management System
  
  The HSE&S management system has been in place and evolving since 2002 and now describes mature processes that drive continual improvement and help to maintain legal compliance.
  
  Audit Program
  
  Audits enable us to identify risk, determine the degree of implementation and effectiveness of the HSE&S Management System, and verify compliance with applicable regulations.
  
  Incident Performance
  
  Baker Hughes has continued to significantly reduce its enterprise-wide Total Recordable Incident Rate and vehicle accident rates.
  
  HSE&S Culture
  
  Baker Hughes HSE&S programs are simple, engaging, and systematic, driving us toward a more mature, interdependent culture that ensures greater efficiency.
  
  Recognition and Awards
  
  Customers are enthusiastic about Baker Hughes' emphasis on safe work practices.
  - Management System
    
    The HSE&S management system has been in place and evolving since 2002 and now describes mature processes that drive continual improvement and help to maintain legal compliance.
  - Recognition and Awards
    
    Customers are enthusiastic about Baker Hughes' emphasis on safe work practices.
  - Protecting the Environment
    
    Our commitment to protecting the environment begins with our HSE&S Policy Statement.
- Compliance
  
  Business Code of Conduct
  
  We must view compliance with all laws applicable to the Company's business as being the bare minimum for our operating conduct and recognize that ethics is something more.
  
  Foreign Corrupt Practices Act
  
  For more than two decades, the U.S. Foreign Corrupt Practices Act has applied to Baker Hughes Incorporated business operations globally.
  
  Reporting Concerns
  
  We are committed to working ethically, and in full compliance with the law in our dealings with customers, suppliers, government agencies and fellow Baker Hughes employees.
  - Business Code of Conduct
    
    We must view compliance with all laws applicable to the Company's business as being the bare minimum for our operating conduct and recognize that ethics is something more.
  - Foreign Corrupt Practices Act
    
    For more than two decades, the U.S. Foreign Corrupt Practices Act has applied to Baker Hughes Incorporated business operations globally.
- Centers of Excellence
  
  Technology Centers
  
  Our global network of research, development, and testing facilities cooperate with local clients to create advances in every aspect of oilfield technology.
  
  Competence Management Program at Baker Hughes
  
  Baker Hughes is the first oilfield service company to receive accreditation of its Competence Management Program from the International Association of Drilling Contractors.
  
  Education Centers
  
  Onsite training rigs, test wells, and well-equipped classrooms staffed by subject-matter experts provide training and continuing education for new and experienced employees.
  - Technology Centers
    
    Our global network of research, development, and testing facilities cooperate with local clients to create advances in every aspect of oilfield technology.
  - Education Centers
    
    Onsite training rigs, test wells, and well-equipped classrooms staffed by subject-matter experts provide training and continuing education for new and experienced employees.
- Organizational Ombuds Office
  
  Organizational Ombuds Office
  
  The ever-present change and demands of today’s business environment raise inevitable questions and concerns among employees. The Baker Hughes Organizational Ombuds Office – the o3 – was designed and developed with the input of Baker Hughes employees as an addition to more formal programs to encourage communication and to support our core values of integrity, teamwork, performance, and learning. The o3 provides an independent, neutral, informal, and confidential environment for our employees to discuss workplace concerns. From clarifying a policy or procedure to planning and practicing for a difficult conversation, Ombuds listen, provide guidance, and work with employees at all levels of the organization to answer any question, large or small, with complete confidentiality. Baker Hughes employees wishing to learn ...
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- Security and Crisis Management
  
  Intellectual Property Security
  
  A significant portion of a company's shareholder value is derived from its intellectual property.
  
  Regulatory Compliance
  
  Strict adherence with regulatory requirements is a foundation of our worldwide operations.
  
  Crisis Management
  
  With more than 53,000 employees operating in more than 80 countries worldwide, our personnel work in a wide variety of dynamic environments.
  
  Information Security
  
  We use a multifaceted, threat-based approach to information security.
  
  Physical Security
  
  An effective way of reducing these costs is to embed security into the preplanning stage, develop standardized processes, and accurately assess the facility risk.
For Investors
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The Global Reporting Initiative

Global Reporting Initiative (GRI) Index

Strategy and Analysis
Section #	Disclosures	Links
1.1	Chairman and CEO statement	CEO's Message
1.2	Section 1 – Key impacts, risks, and opportunities	10k (PDF)
1.2	Section 2 – Impact of sustainability trends, risks, and opportunities regarding financial performance	Greenhouse Gases, Emissions Reductions & Energy Efficiency Policy (PDF)
Organizational Profile
Section #	Disclosures	Links
2.1	Company name	Baker Hughes
2.2	Primary brands, products, and/or services	About Baker Hughes
2.3	Operational structure	Management Team
2.4	Location of headquarters	Contact Us
2.5	Number of countries where organization operates	About Baker Hughes
2.6	Nature of ownership and legal form	Governance
2.7	Markets served	About Baker Hughes
2.8	Scale of the organization	About Baker Hughes
2.9	Significant size, structural, or ownership changes	News Releases
2.10	Awards received in the reporting period	CSR HSE&S
Report Parameters
Section #	Disclosures	Links
3.1	Reporting period	2011
3.2	Date of previous report	2010
3.3	Reporting cycle	Annual
3.4	Contact person	Melanie Brooke-Lander
3.5	Process for defining report content	GRI-2011 (G3.1) guidelines and internal subject matter experts
3.6	Boundary of the report	Baker Hughes Incorporated and all affiliated companies
3.7	Scope or boundary of report	Baker Hughes Incorporated and all affiliated companies
3.8	Basis for reporting on subsidiaries	Not Applicable
3.9	Data measurement techniques and the bases of calculations	Internal data collection
3.10	Explanation of the effect of any restatements of information provided in earlier reports	Not Applicable
3.11	Significant changes from previous reporting periods	Significant company growth due to acquisition
3.12	Location of the standard disclosures	As per this table and hyperlinks
3.13	Policy and practice regarding external assurance	Application level C. Not validated externally
Governance, Commitments and Engagement
Section #	Disclosures	Links
4.1	Governance structure of the organization, including board of directors (board) committees	Corporate Governance
4.2	Indication of whether chairman of the board is also an executive officer	Management Team
4.3	Independent and/or nonexecutive directors of the board	Corporate Governance
4.4	Shareowner or associate mechanism to provide recommendations or direction to the board	Exhibit E to Corporate Governance Guidelines
4.5	Link between compensation for the directors of the board, and executives, and the organization's financial, social, and environmental performance	10k (PDF)
4.6	Process in place for the board to ensure conflicts of interest are avoided	Corporate Governance
4.7	Board qualifications and expertise for guiding strategy on economic, environmental, and social topics	Exhibit A to Corporate Governance Guidelines
4.8	Mission, values, codes of conduct, and principles	Business Code of Conduct Core Values
4.9	Board process for identification and management of economic, environmental, and social performance	Committee Charters
4.10	Processes for evaluating board performance, particularly with respect to economic, environmental, and social performance	Corporate Governance Guidelines
4.11	Explanation of whether and how the precautionary approach is addressed by the organization	Not Available
4.12	External economic, environmental, and social charters, principles, or other initiatives	Human Rights & Security
4.13	Memberships in associations and/or national/international advocacy organizations	Public Policy Dialogue
4.14	List of stakeholders	Public Policy Dialogue
4.15	Basis for identification and selection of stakeholders with whom to engage	Public Policy Dialogue
4.16	Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group	Not Available
4.17	Key topics and concerns that have been raised through stakeholder engagement and how the organization has responded	Not Available
Economic
Section #	Disclosures	Links
EC1	Direct economic value generated and distributed community investment	Annual Financial Report Worldwide Contributions
EC2	Climate change financial implications, risks, and opportunities	Greenhouse Gases, Emissions Reductions & Energy Efficiency Policy (PDF) Annual Financial Report
EC3	Defined benefit plan obligations	Our Global Workforce
EC4	Significant financial assistance received from government	None
EC5	Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation	Not Available
EC6	Policy, practices, and proportion of spending on locally-based suppliers	Not Available
EC7	Procedures for local hiring and proportion of senior management hired from the local community	National Content
EC8	Infrastructure investments and services provided primarily for public benefit	Not Available
EC9	Understanding and describing significant indirect economic impacts	Not Available
Environmental
Section #	Disclosures	Links
EN1	Materials used by weight or volume	Not Available
EN2	Percentage of recycled input materials used	Not Available
EN3	Direct energy use	Annual HSE&S Report (PDF)
EN4	Indirect energy use	Annual HSE&S Report (PDF)
EN5	Energy use ratio (efficiency)	Not Available
EN6	Energy efficiency initiatives or renewable energy sources	Annual HSE&S Report (PDF) Geothermal Drilling
EN7	Energy use reduction initiatives	Annual HSE&S Report (PDF)
EN8	Total water withdrawal by source	Annual HSE&S Report (PDF)
EN9	Water sources significantly affected by withdrawal of water	Not Applicable
EN10	Percentage and total volume of water recycled and reused	Annual HSE&S Report (PDF)
EN11	Location and size of land owned, or adjacent to, protected areas and areas of high biodiversity value	Not Available
EN12	Description of significant impacts of activities on biodiversity in protected areas	Not Available
EN13	Habitats protected or restored	Protecting the Environment
EN14	Strategies, current actions, and future plans for managing impacts on biodiversity	Sustainable Technology
EN15	Number of IUCN red list species and national conservation list species with habitats in areas affected by operations, and by level of extinction risk	Not Applicable
EN16	Greenhouse gas emissions	Annual HSE&S Report (PDF) Carbon Disclosure Project (CDP)
EN17	Relevant indirect greenhouse gas emissions	Annual HSE&S Report (PDF) Carbon Disclosure Project (CDP)
EN18	Initiatives to reduce greenhouse gas emissions	Annual HSE&S Report (PDF) Carbon Disclosure Project (CDP) Greenhouse Gases, Emissions Reductions & Energy Efficiency Policy (PDF)
EN19	Emissions of ozone-depleting substances	Greenhouse Gases, Emissions Reductions & Energy Efficiency Policy (PDF)
EN20	NOx, SOx, and other significant air emissions	Carbon Disclosure Project (CDP)
EN21	Total water discharge	Annual HSE&S Report (PDF)
EN22	Total weight of waste	Annual HSE&S Report (PDF)
EN23	Total number and volume of significant spills	Annual HSE&S Report (PDF)
EN24	Weight of transported, imported, exported, or treated waste deemed hazardous and percentage of transported waste shipped internationally	Not Applicable
EN25	Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by discharges of water and runoff	Not Available
EN26	Initiatives to mitigate environmental impacts of products and services	Sustainable Technology
EN27	Percentage of packaging materials of products sold that are reclaimed by category	Not Available
EN28	Monetary value of significant fines	Annual HSE&S Report (PDF)
EN29	Significant environmental impacts of transporting products and other goods and materials used for the organization's operations and transporting members of the workforce	Greenhouse Gases, Emissions Reductions & Energy Efficiency Policy (PDF)
EN30	Total environmental protection expenditures and investments	Annual HSE&S Report (PDF)
Labor Practices and Decent Work Performance Indicators
Section #	Disclosures	Links
LA1	Workforce by employment type, employment contract, and region	Our Global Workforce
LA2	Total number and rate of employee turnover	Our Global Workforce
LA3	Benefits provided to full-time employees	Our Global Workforce
LA4	Percentage of employees covered by collective bargaining agreements	Our Global Workforce
LA5	Minimum notice period(s) regarding significant operational changes	Not Applicable
LA6	Percentage of total workforce represented in formal joint management-worker health and safety committees	Not Available
LA7	Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities	Annual HSE&S Report (PDF)
LA8	Education, training, counseling, prevention, and risk-control programs to assist associates, their families, or communities regarding serious diseases	Not Applicable
LA9	Health and safety topics covered in formal agreements with trade unions	Not Available
LA10	Average hours of training per year per employee	Our Global Workforce
LA11	Programs for skills management and lifelong learning	Our Global Workforce
LA12	Percentage of employees receiving regular performance reviews	Our Global Workforce
LA13	Diversity of governance bodies and workforce	Our Global Workforce Governance
LA14	Ratio of basic salary of men to women	Our Global Workforce
Human Rights
Section #	Disclosures	Links
HR1	Percentage and total number of significant investment agreements that include human rights clauses	Not Available
HR2	Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken	Not Available
HR3	Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained	Not Available
HR4	Total number of incidents of discrimination and actions taken	Not Available
HR5	Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights	Not Available
HR6	Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor	Not Available
HR7	Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor	Not Available
HR8	Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations	Not Available
HR9	Total number of incidents of violations involving rights of indigenous people and actions taken	Not Applicable
Society Performance Indicators
Section #	Disclosures	Links
SO1	Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting	Not Available
SO2	Percentage and total number of business units analyzed for risks related to corruption	100%
SO3	Percentage of employees trained in organization's anticorruption policies and procedures	100%
SO4	Actions taken in response to incidents of corruption	Compliance & Ethics Programs
SO5	Public policy positions and participation in public policy development and lobbying	Public Policy Dialogue
SO6	Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country	Worldwide Contributions
SO7	Total number of legal actions for anticompetitive behavior, antitrust, and monopoly practices and their outcomes	Not Available
SO8	Monetary value of significant fines	Not Available
Product Responsibility Performance Indicators
Section #	Disclosures	Links
PR1	Life cycle stages in which the impacts of products and services on health and safety are assessed for improvement, and percentage of significant products and services categories subject to such assessment	Not Available
PR2	Total number of incidents of noncompliance with regulations and voluntary codes concerning the impacts of products and services on health and safety during their life cycle, by type of outcomes	Not Available
PR3	Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements	Not Available
PR4	Total number of incidents of noncompliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes	Not Available
PR5	Practices related to customer satisfaction, including results of surveys measuring customer satisfaction	Not Available
PR6	Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship	Not Available
PR7	Total number of incidents of noncompliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes	Not Available
PR8	Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data	Not Available
PR9	Monetary value of significant fines	Not Available

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