Remote Visual Inspection Equipment House Repairs

If you’d like to speak to one of our technical service experts, please contact one of our regional service centers for support.

There are two ways in which you can request an RMA to begin the In House Repair process. You can either call or email one of our regional service centers and request a Service Request Form. 

Our Service Customer Care team will be able to assist you in completing the Service Request Form for the type of borescope repair service or calibration you require, and once this form is complete they will issue you an RMA. 

The second way is through our RMA portal where you can request new RMAs on your own and check on the status of your orders and returns. Please note that if it is your first time registering for the portal, then you will need to contact one of our regional service centers to help you with registration of the portal.

We advise our customers to migrate to the appropriate replacement product with the assistance of one of our technical sales professionals specializing in Waygate Technologies NDT equipment. 

As a result of product obsolescence, we do offer a trade-in incentive to convert to our latest video borescope technology. If you have questions regarding products that are obsolete or would like to know more about our trade-in incentive, please contact one of our regional service centers for support.

Yes.

Should your probe require a camera replacement, your existing measurement tips will need to be re-calibrated to the probe after it has undergone the borescope repair service. In order to avoid delays, we recommend always sending in your measurement tips.

This calibration will be included as part of your repair. For more information regarding tip calibrations, please contact one of our regional service centers for support.

Rental units are available for rent at a discounted rate with all of our certified borescope repairs. To qualify for the discount, you will need to provide our rental equipment coordinators with the RMA number that has been provided to you. 

For more information on what equipment we have available for rent, please contact one of our regional rental offices.

*Rental units are subject to regional availability

For any warranty claims that are requested, a warranty check is required to determine date and physical condition of the product.

Warranty can only be validated by our Service Technicians upon evaluation. All products have a manufacturing warranty of twelve (12) months.

All product repairs are warrantied for a period of ninety (90) days. For more information on what is covered under warranty, please contact one of our regional service centers for support.

Yes, we do. Upgrades are available on the Mentor Visual iQ VideoProbe. Built for efficiency, MViQ’s new and improved flame system will increase your inspection productivity, provide more accurate assessments, and help you meet increasingly stringent standards.