When you need support on your site, we will come to you! Our field service techs go anywhere around the world to support you with installing, troubleshooting, repairing, and maintaining your x-ray machines. When parts are needed, we can supply genuine OEM parts to get you back up and running. When repairs are required, our x-ray machine field services are top of the industry and look to the comprehensive warranty to complete what needs to be done. We will help to mitigate downtime, so your plant is running smoothly and efficiently.
- Troubleshooting: When your machine breaks, we work to identify the problem, the spare parts needed and action plan to fix it. We offer on the field and remote support to troubleshoot your equipment. (Here we can put link to the remote services webpage).
- Repairs: We install spare parts identified during troubleshooting and perform maintenance. We work to fix your machine right the first time, all times. For peace of mind, we recommend all of our customers to subscribe to our SSA (Supporting Service Agreements) where we offer expedited spare shipping, prioritized field service engineer mobilization and remote services support. (Here we can put a link to the SSA webpage)
- Maintenance: To prevent unplanned events, we recommend that you arrange for machine maintenance by our field services engineers as frequently as our machine operating manuals indicate.
- Equipment Installation: We offer on the field installation services for our customers that purchase new equipment or that would like to relocate their current asset to a different site.
We offer a detectors and generators rentals for a wide range of industrial applications. Our rental services are offered in Europe, North America and China.
- Increased machine uptime
- OEM Troubleshooting Knowledge
- Anywhere around the world
- OEM Repairs
- Warranty on repairs
- Reduce unplanned events
Our service solutions provide state-of-the art support through the lifecycle of our equipment.
From installation to dismantling, our team provides both proactive and predictive services as well as long-term performance optimization to maximize the outcomes for your operation.
Open a remote support case at firstname.lastname@example.org or contact us on our Remote Service Lines
For more information contact your local service manager or open a remote support case at email@example.com
Our supporting services agreements (SSA) are designed to provide our customers with prioritized remote and onsite support. You can find more information here.
Our supporting services agreements (SSA) have information concerning prioritized shipping. You can find more information here.