Our Management System
Our commitment to HSE starts at the highest levels of our company and is embedded throughout all layers of the organization.
The Baker Hughes HSE Management System is an enterprise-wide framework that drives continual improvement in our HSE performance and legal compliance in our facilities and operations worldwide. Our management system is composed of more than 50 operational control procedures that detail the minimum requirements for controlling safety and environmental risk in our operations, which are aligned with the recognized International Organization for Standardization (ISO) noted below.
For key operations and based on business needs, we hold individual or multi-site certifications to these standards. These certifications include manufacturing, operations and administration across our regions and product companies, which were all maintained in 2020:
- 102 sites were certified to ISO 14001, the international standard for environmental management systems.
- 63 sites were certified to ISO 45001/OHSAS 18001, the international standards for occupational health and safety management systems.
- 273 sites were certified to ISO 9001, the international standard for quality management systems.
- In addition, our internal standards are aligned to ISO50001, the international standard for energy management systems in support of our energy-efficiency goals.
Baker Hughes has a robust process safety management program aligned to industry standards and best practices to mitigate related risks and hazards across our operations. This includes global and regional procedures, training courses, process safety fundamentals, along with risk assessments and barrier checklists, management of change process, and threat response drills. Further, we engage with our customers and the industry regularly on process safety through direct engagements and/or representation on industry committees. In 2020, we focused on enhancing our risk management processes and expanding our training program. During the year, we developed training content for the areas of process safety reporting, technical awareness, and barrier management, along with risk assessment, and management of change to enhance our focus on risk awareness and mitigation. We also significantly increased our audience size for required process safety training and auto-assigned courses in the Learning Management System to ensure a broader employee base is trained and competent to manage process safety risks. We are continuing the momentum in 2021, recently launching a new process safety training curriculum. The program was rebuilt to better reflect our current business, present more technical depth, and deliver content more efficiently. The new offering consists of three web-based training courses that cover basic process safety concepts to advanced aspects of barrier management, taking into account the operating environments of Baker Hughes product companies to maximize applicability and relevance.
Fostering a strong safety culture
We encourage and empower all employees to taken an active role in "owning" safety by stopping work when conditions are unsafe and reporting observations, near misses, and stop-work events through open reporting channels. This feedback is tracked as leading indicators of our performance. Active leadership engagement is a key contributor to a powerful safety culture. Our leaders reinforce our culture through training, participation, and audits.
Our teams are required to complete recurring training. We offer more than 550 unique HSE courses including foundational training required for all employees, workplace and job-specific training, and human-performance leadership training for managers. During 2020, our employees completed more than 900,000 HSE training sessions.
We set clear targets and assess our progress through both internal and external audits, as well as other verification measures. We regularly review and refine our approach to drive continuous improvement. Formal incident reviews, investigations, and corrective actions are standard.
Unique HSE training courses offered
HSE training courses completed by employees
Perfect HSE days
HSE leadership engagements
Total recordable incident rate
Days away from work cases
Days away from work rate
Work related fatalities
Our ambition is to make every day a Perfect HSE Day—one without injuries, accidents, or harm to the environment. In 2020, we improved our HSE performance with 200 Perfect HSE Days, up 24% versus 2019.
Our total recordable incident rate of 0.23 improved by 18% versus the prior year and consistently outperforms many of our industry peers. Our days away from work incident rate improved 8% year-over-year, declining to .11, as we continue our emphasis on effective controls, human performance, and leadership engagement for higher risk work activities including transportation, electrical, pressure, and process safety, along with dropped objects and material handling.
While we were grateful that we had no work-related fatalities in 2020, the unprecedented COVID-19 pandemic had a significant impact on our employees and their families. We recognize that no day is “Perfect” during a global pandemic and health and safety remain at the forefront of our pandemic response.