Panametrics Service experts help get and keep your process up and running
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Services

 

Panametrics, a Baker Hughes company, has an experienced staff of customer support personnel ready to respond to your flow inquiries and to support your onsite or remote needs

Our flexible and scalable support services offerings range from training and product repairs to extended warranties and field assessments. 

Whatever your support needs, Panametrics Services has a solution for you. We offer full-coverage FlareCare SSAs that eliminate any concern from your end, putting the power and experience of Panametrics' team of experts to task monitoring and resolving any issues that may come up in your process.

Whatever level of support you need, Panametrics Service is here to help.

If you need to check on the status of your company's order or return, or you need to quickly and efficiently return your product, you can do all of that and more at our Baker Hughes Store.



Panametrics Service & Support Offerings

Extended warranty
FlareCare
Moisture probe calibration
Technical Support
Training

Find peace of mind with the Panametrics Care program

Panametrics Care provides customers with an extended warranty, technical support, and discounted services. Using our Panametrics Care program has the potential to save you thousands in reduced downtime or replacement of product. 

Panametrics products come with an 18-month standard warranty. Purchasing Panametrics Care doubles your new product warranty. This extended warranty means you can focus on operating your critical equipment and not worry about the instrumentation.

Our team is prepared to quickly return your product to working conditions, if any issues arise, by utilizing our global field engineering services and our new digital returns portal that is integrated into MRP.

Save money and increase your flare flow meter uptime

The Plus and Premium FlareCare SSA packages provide enhanced planning, resource scheduling, and asset management. Benefits include:

  • Reduced Risk – Avoid the 2- to 3-week lead times associated with our standard transactional services, significantly cutting your risk of multi-thousand dollar fines.
  • Less Liability/Lower Costs – Reduce the need for scaffolding installation and transducer extraction as well as operator risk associated with toxic gas exposure and working at heights.
  • Fixed Costs – Eliminate standard annual increases with our multi-year contract that reduces renegotiation efforts and provides a fixed verification rate.
  • Proactive Scheduling – Establish a timeline for your annual verifications in addition to quarterly and preventative maintenance requirements.

Did you know?

Moisture probes require regular calibration to guarantee your measurement and Panametrics recommended 6-12 month calibrations intervals. Follow the easy process below to check your probe data and order a calibration at one of our global calibration laboratories.

Prefer Panametrics to Manage your Calibration Requirements?

Panametrics offers calibration service agreements that guarantee your moisture probes are calibrated on time. Check out our Moisture Probe Exchange Program & Probe Calibration downloads for further details on this great program.

Supporting our customers

A technical support team is available to help when you are experiencing issues and need troubleshooting or to answer questions about what is needed to repair your hardware. 

Panametrics Services has a team of experts standing by, ready to listen to you, assess your needs, and help get you back on track as quickly as possible.

 

Email our Tech Support: Panametricstechsupport@bakerhughes.com

Call our Tech Support: 800-833-9438

 

Panametrics' Services versatile training curriculum allows qualified instructors to customize course topics based on relevant equipment at each customer site.

With years of field experience, our trainers have a deep knowledge of product installations, operation, and maintenance.

This, combined with proven teaching skills and commitment to knowledge transfer will ensure your team has a positive learning experience. Some of our most popular training topics are:

  • Theory of Ultrasonics
  • Liquid & Gas Flow Overview
  • Advanced Troubleshooting
  • Gas & Moisture Overview
  • Flare Solutions

 



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