Tech support
Panametrics Tech Support

Global Contact Information

A partner you can rely on
 
Panametrics, a Baker Hughes business, develops solutions for measuring and analyzing moisture, oxygen, liquid, steam, and gas flow with proven technologies that are well-known and widely deployed across many industries, including oil and gas.
Our technical support team is here to answer your questions 5 days a week. From diagnosing problems to identifying spare and replacement part numbers we can help with all of your equipment questions. The best way to contact us is by emailing panametricstechsupport@bakerhughes.com (globally) or panats-Japan@bakerhughes.com (Japan only) by contacting your regional advisor at the number below.
 
Add this information when submitting your email:  your contact information (your full name, your company name and location of the unit), a brief description of the equipment and serial number (if available) and the problem you are experiencing.  Please include a phone number in case a call is required to solve your problem.

 



Panametrics Technical Support Country-specific numbers

North Americav(USA) 800-833-9438, option 3 - English

Asia (Japan) +81-335318711

Asia (China) +86-400-810-1099-3

MEANT (UAE) +971 2 4079381 - English

Europe (France) +33-2-72-249901 - English

Europe (Ireland) +353-1-6530825 - English

Europe (U.K.) +44-800-808-5280 - English

Europe (Italy) +39-06-98350677 - English

Europe(Netherlands) +31-10-7988798 - English

Europe (Norway) +47-21-033720 - English

Europe (Spain) +34-917918445 - English





FAQs
How do I contact Panametrics Technical Support?

Send an email to panametricstechsupport@bakerhughes.com or call one of our country-specific phone numbers.

What should I include in my email?

When emailing us please include your contact information (your full name, your company name and location of the unit), a brief description of the equipment and serial number (if available) and the problem you are experiencing. Please include a phone number in case a call is required to solve your problem.

 

How quickly will I hear back about my inquiry?

We strive to respond to all inquiries as quickly as possible. You should expect a response within 3 working days.

Why is it not possible to contact an expert directly?

We want to ensure that you get a response as soon as possible from one of our experts. With our global case management system and our global call center we could ensure that all calls and emails to panametricstechsupport@bakerhughes.com are tracked by our team as well when one of the experts is not available.

 

Are software updates available to download online?

Yes.

If you are unable to locate the software updates that you're after, please contact us at panametricstechsupport@bakerhughes.com

Where can I find a manual for my product?

https://www.bakerhughes.com/panametrics/literature-library, here you can find all collateral created for our products and solutions. Use the filters, by language or by asset type to find the file you are looking for quicker