Industrial CT, Ultrasound, and RVI Service Agreements
 
Taking care of your equipment with Preventative Maintenance, Remote Service, and Supporting Service Agreements
 
Service Agreements by Waygate Technologies

Waygate Technologies is committed to the success of our customers, and we offer a range of Service Agreements to meet your needs.

As the world’s leader in Non-Destructive Testing (NDT), Waygate Technologies delivers the highest quality industrial radiography solutions designed to help your industrial CT scanning operations thrive and your ultrasound equipment produce results. In addition, our RVI solutions complete inspections with ease.

However, our technology is only part of the equation. Support from our qualified industry experts can help you make the most out of every solution – helping you achieve the efficiency you want with the accuracy and safety you need. We offer extensive services so that you not only maximize the benefits of our industrial X-ray, CT, ultrasound, and RVI technology, but also operate them with confidence — knowing that your machines are backed by industry experts.

From preventative maintenance contracts to remote service agreements, supporting service agreements, and software maintenance programs, we are prepared to help get your industrial CT scanners and ultrasound equipment maintained and running smoothly. And it all starts with remote service. Technical experts will help you troubleshoot remotely when you contact our expert team.





Preventive Maintenance Contracts
Optimized System Health

By clearly defining regular technical maintenance schedules you can substantially extend the functionality of your assets and reduce production losses. Our team of experts will help you achieve your operational goals with regular support.

Stabilize your systems and extend their life span with regular maintenance and avoid damage before it happens. A thorough inspection of your systems results in an early detection of minor flaws that allows you to prevent cost-intensive secondary damages. With periodic planned maintenance interventions our team of experts ensures your operations are running smoothly.

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Supporting Service Agreements
Peace of mind. Assured availability and response. 

If our Preventive Maintenance contracts don’t meet all your service needs you can choose from our three levels of Supporting Service Agreements (SSAs):  Essential, Advanced and Premium – each differ in response time. Our SSA’s come with prioritized response times for Remote Service, spare part deployment and field service intervention to get your system up and running according to your needs. 

Within each SSA, the optimal number of preventive maintenances is included, dependent on the usage and system type. 15 hours of Remote Service are included on a yearly basis with a reaction time that depends on the service level you choose, to as fast as within 2 working hours. In parallel, field service intervention and spare part deployment will be as fast as 24 hours.    

In whatever situation you are, we have the right solution for you.

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Remote Service Agreements
Remote Service for improved inspection productivity. 

With remote troubleshooting, we can diagnose symptoms and determine a timely solution. In fact, more than 50% of the cases are fixed remotely. This helps to avoid service visits and increases uptime, getting you back online faster.

Our Remote Service team can be easily reached by phone or email. They respond to every inquiry within 2, 4 or 12 working hours per service agreement guidelines.

In case an on-site intervention is required, a Waygate Technologies Field Service engineer can be dispatched armed with input from the Remote Service Experts so they know what the problem is and what parts may be required to expedite repair and minimize downtime.

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RSA Service Levels

All 3 levels include 10 hours of support and are valid for 12 months.



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Essential

Experts availability: 8 x 5 

Experts call back: 12 working hours

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Advanced

Experts availability: 8 x 5

Experts call back: 4 working hours

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Premium

Experts availability: 8 x 5

Experts call back: 2 working hours



Supporting Service Agreements

Choose the one that works best for you



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SSA – Ultrasonic Testing

Proactive care to maximize your equipment investment

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SSA – FLEX RVI

Choose our new managed equipment services subscription so you will have what you need, when you need it



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SSA - IXS

Gain peace of mind with assured availability and response

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Visual Care Plan

A comprehensive service plan for video borescopes



We're here to help
Contact Support

Email: remoteservice@bakerhughes.com

Or call your local support:

  • Australia: +61 2 80318144
  • Brazil: +55 11 3958 0098
  • China: +86 400 818 1099
  • France: +33 2 72 249901
  • Germany: +49 2233 601 333
  • India: +91 124 4667 667
  • Ireland: +353 1 6530825
  • Italy: +39 06 98350677
  • Japan: +813 6864 1737
  • Malaysia: +60 3 62074379
  • Mexico: +52 33 46241875
  • Netherlands: +31 10 7988798
  • New Zealand: +64 99123668
  • Norway: +47 21 033720
  • Singapore: +65 66221623
  • South Korea: +82 2 3483 7402
  • Spain: +34 917918445
  • Taiwan: +886 2 26568437 U.A.E.: +971 48173404
  • United Kingdom: +44 845601 5771
  • U.S.A.: +1 866 243 2638




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Ready to learn more?

Talk to one of our non-destructive testing experts to find inspection solutions best suited for your needs.

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Register for upcoming webinars and watch past webinars OnDemand led by our experts in non-destructive testing. With over 125 years of experience, our team gives you insights into how to get the most out of our products and services.




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