Contact pic

Panametrics Customer Care

Customer Care at Panametrics provides support to customers during the entire commercial lifecycle.

Quoting: customer data maintenance, quote generation, and initial part number triage and support

Ordering: PO review and acceptance, order booking

Order Management: status on existing orders, change orders, and tracking information

Return Material Authorizations (RMA): create, submit, and check status of RMA


Tech support

Panametrics Technical Support

Panametrics Technical Support team provides customers with technical information on products, documentation, knowledge, and training. A technical support team is available to help when you are experiencing issues and need troubleshooting or to answer questions about what is needed to repair your hardware. Panametrics Services has a team of experts standing by, ready to listen to you, assess your needs, and help get you back on track as quickly as possible.

people TPS field service (4)

Panametrics Field Service

Panametrics Service experts help get and keep your process up and running.  Even when you do everything correctly, there can be unexpected machine issues that affect your operations. That’s why our support teams are ready to deploy quickly no matter where you’re located. Our service experts have seen it all, so they can get your operation running efficiently again, and minimize impact to your profitability. From immediate critical-event support to planned outage support and long-term service contracts with performance guarantees, we have the knowledge and experience to create a solution that works best for you and your business.