원격 육안 검사 장비 사내 수리
 
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Remote Visual Inspection In House Repairs
전문가가 도와드립니다

신뢰할 수 있는 Waygate Technologies의 전문가들이 제품을 완벽하게 수리하여 돌려드립니다. 인증된 보어스코프 수리 및 교정 서비스를 우수한 기술 전문가가 수행하며, Waygate Technologies가 승인한 정품 부품만 사용하여 장비를 수리해서 보내드립니다. 질문이 있는 경우 Waygate Technologies의 현지 서비스 센터로 문의해 주십시오.

보어스코프 수리 또는 교정 서비스를 요청해야 하는 경우, 이제 Waygate Technologies의 RMA 포털을 통해 새로운 RMA(Return Material Authorization)를 직접 만들 수 있습니다. 포털에서 주문 및 반품 현황을 추적하고 장비의 추후 정비 시기까지 확인할 수 있습니다. 등록 방법에 대한 자세한 내용이 궁금하다면 현지 서비스 센터에 지원을 요청하십시오.

Waygate Technologies(이전 GE Inspection Technologies)는 NDT 솔루션 부문의 글로벌 리더로, 품질, 안전, 생산성을 보장하는 부문에서 125년이 넘는 경험과 역사를 보유하고 있습니다.

Frequently Asked Questions
Who do I contact if I need a repair?

If you’d like to speak to one of our technical service experts, please contact one of our regional service centers for support.

How does the in-house repair process work?

There are two ways in which you can request an RMA to begin the In House Repair process. You can either call or email one of our regional service centers and request a Service Request Form

Our Service Customer Care team will be able to assist you in completing the Service Request Form for the type of borescope repair service or calibration you require, and once this form is complete they will issue you an RMA

The second way is through our RMA portal where you can request new RMAs on your own and check on the status of your orders and returns. Please note that if it is your first time registering for the portal, then you will need to contact one of our regional service centers to help you with registration of the portal.

What if repairs aren't supported (i.e. product is obsolete)?

We advise our customers to migrate to the appropriate replacement product with the assistance of one of our technical sales professionals specializing in Waygate Technologies NDT equipment. 

As a result of product obsolescence, we do offer a trade-in incentive to convert to our latest video borescope technology. If you have questions regarding products that are obsolete or would like to know more about our trade-in incentive, please contact one of our regional service centers for support.

Are RVI tip calibrations included as part of my repair?

Yes.

Should your probe require a camera replacement, your existing measurement tips will need to be re-calibrated to the probe after it has undergone the borescope repair service. In order to avoid delays, we recommend always sending in your measurement tips.

This calibration will be included as part of your repair. For more information regarding tip calibrations, please contact one of our regional service centers for support.

Are rental units provided while equipment is being repaired?

Rental units are available for rent at a discounted rate with all of our certified borescope repairs. To qualify for the discount, you will need to provide our rental equipment coordinators with the RMA number that has been provided to you. 

For more information on what equipment we have available for rent, please contact one of our regional rental offices.

*Rental units are subject to regional availability
How do I know if my repair is covered under warranty?

For any warranty claims that are requested, a warranty check is required to determine date and physical condition of the product.

Warranty can only be validated by our Service Technicians upon evaluation. All products have a manufacturing warranty of twelve (12) months.

All product repairs are warrantied for a period of ninety (90) days. For more information on what is covered under warranty, please contact one of our regional service centers for support.

Do you offer upgrades on any of your products?

Yes, we do. Upgrades are available on the Mentor Visual iQ VideoProbe. Built for efficiency, MViQ’s new and improved flame system will increase your inspection productivity, provide more accurate assessments, and help you meet increasingly stringent standards.


Additional Services


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대여 장비

예상치 못한 시스템 가동 중단 문제를 해결해야 하는 경우 시스템 운영을 다시 시작할 수 있는 다양한 대여 장비를 보유하고 있습니다. 고객 요구에 따라 단기 또는 장기 대여도 가능합니다.

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Technical Support

Our team of experts are committed to answering your technical support questions and providing you with the support you need. They are available to assist you anytime.



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첨단 검사 솔루션

숙련된 전문 인력과 광범위한 제품 포트폴리오로 고객의 문제에 대응하고 맞춤형 솔루션을 도출해 낼 수 있습니다.

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Training

With online and in person training, we can help you perform next level inspections.


전문가 상담 문의

분야별 Waygate Technologies 전문가의 도움을 받으실 수 있습니다.


Service Agreements

Whether you choose the Visual Care plan or the RVI FLEX plan, you can rest assured that our technicians will help your equipment stay up to date and running smoothly.



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Visual Care Plan

A comprehensive service plan for video borescopes

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FLEX

Choose our new managed equipment services subscription for remote visual inspection equipment.



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Brochure

Everything you need to know about our Visual Care plan.



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