远程视觉检测设备内部维修
 
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Remote Visual Inspection In House Repairs
专家随时为您提供帮助

我们值得信赖的专家能够保证您的产品在退回时发挥出应有的功能。 内窥镜维修和校准服务经过认证,会由我们资深的技术人员进行,并且仅使用通过 Waygate Technologies 批准的组件,确保您的设备在退回时仅包含正品零件。 如果您有任何疑问,请联系我们的区域服务中心

如果您需要申请内窥镜维修或校准服务,您可以随时通过我们的 RMA 门户网站自行创建新的退回材料授权 (RMA)。 通过该门户网站,您可以追踪您的订单和退货状态,甚至还可以追踪到设备下一次需要服务的时间。 如果您需要关于如何注册的更多信息,请联系我们的区域服务中心以获取帮助。

Waygate Technologies(前身为 GE Inspection Technologies)是无损检测解决方案的全球领导者,在确保质量、安全和生产效率方面拥有超过 125 年的经验

Frequently Asked Questions
Who do I contact if I need a repair?

If you’d like to speak to one of our technical service experts, please contact one of our regional service centers for support.

How does the in-house repair process work?

There are two ways in which you can request an RMA to begin the In House Repair process. You can either call or email one of our regional service centers and request a Service Request Form

Our Service Customer Care team will be able to assist you in completing the Service Request Form for the type of borescope repair service or calibration you require, and once this form is complete they will issue you an RMA

The second way is through our RMA portal where you can request new RMAs on your own and check on the status of your orders and returns. Please note that if it is your first time registering for the portal, then you will need to contact one of our regional service centers to help you with registration of the portal.

What if repairs aren't supported (i.e. product is obsolete)?

We advise our customers to migrate to the appropriate replacement product with the assistance of one of our technical sales professionals specializing in Waygate Technologies NDT equipment. 

As a result of product obsolescence, we do offer a trade-in incentive to convert to our latest video borescope technology. If you have questions regarding products that are obsolete or would like to know more about our trade-in incentive, please contact one of our regional service centers for support.

Are RVI tip calibrations included as part of my repair?

Yes.

Should your probe require a camera replacement, your existing measurement tips will need to be re-calibrated to the probe after it has undergone the borescope repair service. In order to avoid delays, we recommend always sending in your measurement tips.

This calibration will be included as part of your repair. For more information regarding tip calibrations, please contact one of our regional service centers for support.

Are rental units provided while equipment is being repaired?

Rental units are available for rent at a discounted rate with all of our certified borescope repairs. To qualify for the discount, you will need to provide our rental equipment coordinators with the RMA number that has been provided to you. 

For more information on what equipment we have available for rent, please contact one of our regional rental offices.

*Rental units are subject to regional availability
How do I know if my repair is covered under warranty?

For any warranty claims that are requested, a warranty check is required to determine date and physical condition of the product.

Warranty can only be validated by our Service Technicians upon evaluation. All products have a manufacturing warranty of twelve (12) months.

All product repairs are warrantied for a period of ninety (90) days. For more information on what is covered under warranty, please contact one of our regional service centers for support.

Do you offer upgrades on any of your products?

Yes, we do. Upgrades are available on the Mentor Visual iQ VideoProbe. Built for efficiency, MViQ’s new and improved flame system will increase your inspection productivity, provide more accurate assessments, and help you meet increasingly stringent standards.


Additional Services


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Rental Equipment

If you need a solution to unexpected downtime we have a variety of rental equipment to choose from that will get your operations back up and running. We also offer both short and long term rentals to meet your needs.

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Technical Support

Our team of experts are committed to answering your technical support questions and providing you with the support you need. They are available to assist you anytime.



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Advanced Inspection Solutions

With our highly-trained personnel and our broad product portfolio, we are able to respond to your problems and find a custom solution.

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Training

With online and in person training, we can help you perform next level inspections.


与专家交流

与 Waygate Technologies 行业专家联系。


Service Agreements

Whether you choose the Visual Care plan or the RVI FLEX plan, you can rest assured that our technicians will help your equipment stay up to date and running smoothly.



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Visual Care Plan

A comprehensive service plan for video borescopes

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FLEX

Choose our new managed equipment services subscription for remote visual inspection equipment.



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Brochure

Everything you need to know about our Visual Care plan.



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